Always pleasant to us
My husband and I would give this surgery 95%/100%. We get a callback the same day of ringing in and they are always pleasant. I have needed a few appointments in the last few months unfortunately, and they now use my first name, which I like, as adds a personal touch. I personally would not use the online form unless I absolutely had to. With a hearing aid, I do find one particular person difficult to see as they talk quietly and have an accent. I do have to ask to see someone else but that is not always possible. It just is difficult as I feel rude keeping on saying 'can you speak up.' I do think my record should reflect this, rather than me feel awkward asking to see someone else. Or the member of staff just needs to realise that I need them to talk louder.