Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Andaman Surgery


change to POD service

I wanted to get my prescription as I had done for some time now, via the surgery, and only a week before this change I had picked it up from the surgery after the hospital sent it through. However, now they wanted me to get it through Prescription order direct, which they had not told me about, so came as a surprise and it is slower to get the medication. A bit of communication about the change before I needed to use it would have been preferable. Other than this issue, I have always found the surgery excellent