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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Andaman Surgery



Being told several different things

My little boy is on Gaviscon at the minute for reflux, we were told now that at his age he can be on 2 sachets per bottle, 6 times a day, by one of the series doctors. We have just received a phone called with the head of the practice telling my partner we are ordering way too much and that we are harming our baby by keeping him on it as long as well have, even though we were told by the surgery to keep on giving it to him and only contact them if it stops working. This is unacceptable customer service considering this individual has now made my partner, who also suffers from sever anxiety, feel she has brought hard to our baby, as a result of the surgeries actions.

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