Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Anglia Care Trust


They don't listen to carers guidance

We have Anglia Care in to support my relative, they are good that they come but they sadly do not listen to requests made by the family carer. They are asked to make contact at a certain time but they do not keep to this sadly so it is not effective as what it could be which is frustrating. It doesnt feel like they are always caring with such a quick call and so I ask if it is helpful or not.