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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Asda Pharmacy, Stowmarket



Some rude members of staff

Generally when I visit the pharmacy I receive okay service from some of the younger members of staff. The last couple of times though I have felt unwelcome and patronised. I have been lectured about not attending the opticians as often as I should - with the member of staff telling me “I would not watch my children grow up”. Today when I visited the pharmacy I asked about a prescription that I put in on Saturday; I was told it would be ready on Monday. I went in today and was more or less laughed at, being told that “obviously it wouldn’t be ready until Wednesday”. Unfortunately there are very few options for a late night pharmacy, otherwise I likely wouldn’t use them again.

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