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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Mendlesham Medical Group - Manor Farm Surgery



Some GP's look at computer screen too much

The friendliness of staff is very good, if you want an appointment on a certain day or time they always try to accommodate this when they can. I have found that one of the nurses has a poor attitude, my husband would actively avoid this one nurse if she is on, Some GP's are better than others and some seem to look at their computer screens too much I would like to see more patient contact. Car Park is too small for the need and it would be useful if the stones were swept off the steps leading into the surgery.

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