Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Bank Building Dentist


Very unhappy with service

I need extensive treatment, I have severe anxiety and I’m needlephobic. The work I need is not offered on the NHS, my only choice is to go private- which I cannot afford. I’m 41 and I’m going to loose my teeth and I can’t be helped unless I get myself into debt by taking out a loan to go private! Why can I not access the treatment I need on the NHS???? Getting an appointment is almost impossible- my daughter is nearly 4, every appointment she has had booked is re-scheduled, she has never seen a dentist, this can’t be right!!!!!!? It’s a shambles! A referral was made on my behalf as I need sedation to have work done, my referral was denied, I wasn’t notified by my dentist, I waited 5 months thinking there was a delay due to covid, I contacted the referral dentist myself only to find it ad been rejected 4 days after it had been sent! I waited 5 months with my gum and tooth health deteriorating rapidly and wasn’t contacted at all!!! I am still no further forward, I’m going to loose my teeth and it feels like unless I pay to go private it’s tough luck!!!!