Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Barrack Lane Medical Centre


Prefer privacy

I don't need the service much but I get an appointment when I have needed it. 20 in the queue, but get down in about 20 mins which is ok unless I am going somewhere. I don't like to tell reception what my problem is if personal, I am quite a private person.