Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Barrack Lane Medical Centre


Had to go home to ring in!

Popped in with my wife to ask for assistance. I was told 'no, you cannot make appointment here, you need to ring in.' Found this ridiculous, 'but I'm here!' I said and they said, 'sorry but that's our policy.' Yet someone else did the same, getting their child to speak for them even though they were talking well in front of me, and they were seated and seen to. I don't begrudge them, I just want consistency!