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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Barrack Lane Medical Centre



No complaints

I have no complaints. They now have 'where you are' in the queue when you ring up. I leave it a little while before I call, can be ten or so in the queue but still get in for an appointment. Blood taken today, always able to come here, which is convenient and it is efficient, usually running on time.

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