Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Barrack Lane Medical Centre


Responsive today

Overall the service has been pretty good and today it was very responsive to my needs. I rang up at about 9am, so not first thing, so was surprised to get a call back 20 minutes later and they asked me to come this morning. All running on time and they dealt with the issues making a referral for me. No timescales given on that though. On this occasion I could come in at short notice, but on another occasion I would have liked to come in the next day, but was told I would then have to ring up on that specific day. That for me is something I feel could make things better.