Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Barrack Lane Medical Centre


No follow up

Not very difficult to get appointment, but they don't follow your care, take long time to get back to you and referrals take ages to go through. I have an episode that was considered urgent but took 4 months to get back from hospital. When I attended the hospital the doctor told me that if they had called the hospital I could've been seen the same day. My suggestions are that GPs should have family doctors, that would help them follow up the patients cases instead of being seen by different doctors every time we go to the GP.