Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Barrack Lane Medical Centre


Excellent

I am housebound. I had a terrible chesty cough and called the surgery about 11 am. A nurse practitioner came out to see by 3 pm. She prescribed me antibiotics and asked if I would be able to get someone to get them. I could not by the end of that day but would be able to in the morning. She was keen for me to start them that day so she went herself o the Two Rivers pharmacy and got the prescription. This is beyond what I expect and I am very grateful that the staff at this surgery are so kind as I know they are very busy.