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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Barrack Lane Medical Centre



Lack of communications

The surgery will not give an elderly lady incontinence pads. She was told she needs full assessment at hospital but does not know if she has had a referral as English is not her first language. It has caused to rarely go out as she is limited by how many she can buy on a limited income

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