Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Barrack Lane Medical Centre


Costly call charges when ringing the practice

My wife received an SMS from Barrack Lane to do with her repeat prescription request, so she rang the practice straight away from her mobile. When the call was answered she was 8th in the call queue, so waited patiently to speak with them. When she got to speak she was told someone would call her back later. However the cost of the call she'd made was just over £30. How can this be, as she rang the Ipswich number?