Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Barrow Pharmacy


Complete incompetence

I am on repeat prescriptions and I can honestly say that over the last year something has been wrong with my prescriptions more times than it's been right. Medication is rarely ready when it is meant to be. Medication has been ordered for me when I order my own and has been incorrect. Worst of all I have had too many tablets of an Opiate Medication dispensed. I now find myself having to cancel a holiday leaving me £300 out of pocket as they haven't got the medication I need to take with me ready.