Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Beccles Hcc Ltd


Faultless

The new telephone triag system is brilliant . No waiting days and days for an appointment. Access directly to GP. We are fortunate to have an efficient and effective system in place.Cannot understand why all practices do not adopt the same system. Whenever I have had to ring I have been dealt with courteously by the receptionists and have always had a speedy call back by GP resulting in an appointment within a few hours.No complaints at all.The health centre is bright and welcoming and the cleanliness very good