Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Berners Dental Practice Limited


Did not know how to access language line

I arrived in the country in July 2016. Suffolk Refugee Support (SRS) booked me an appointment at the dentist and booked Language Line. When I arrived the Dentist did not have the language line number and in the end SRS got me a volunteer interpreter on the phone. I went back a few days later for an emergency appointment as I was in a lot of pain with wisdom teeth. The dentist hardly had a look and sent me away. That evening I went to A&E and they have me a pain killer injection.