Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


A great surgery

I have no issues, its a great surgery where you can get seen quickly by a GP when needed and issues are sorted out quickly, even the phone calls with a doctor work well. I am concerned generally that everything is now phone or online based and although I can manage with this there is an assumption you can go online and not everyone can. It would be great if the phone system could tell you where you are in the queue to give you a rough idea how long you might have to wait to speak to someone.