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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Bildeston Health Centre



Prefer face to face appointments

I find face to face appointments more personal as they can see you and how you really are. The phones are busy and I've been fourth or fifth in the queue and hung up due to the cost of staying on the line. I do worry that the phone consultations will lead to things being missed or me being misdiagnosed.

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