Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


Phone calls aren't my preferred option

I do feel that face to face appointments are more limited now and phone calls aren't my preferred option but at the moment the majority of my appointments are like this. I have had issues with medication not being in stock but regular items haven't been a problem to get. When I was eligible to have my covid booster vaccination I was out of the country, on my return the surgery were no longer doing them so I had to go elsewhere which was more inconvenient.