Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


Triage has slowed things down

The phones are busy so you do have to wait a while to get through and it does feel more of a drawn out process now compared to what it used to be but there are a lot more people trying to access the surgery than there used to be too. Care provided by staff is good its just the change to the way you get appointments thats changed.