Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


Very good

Call backs are quick and when promised. I've been seen for an urgent issue today and they've been very accommodating with staff squeezing me in. All the staff are great. The only slight issue is that the privacy in reception isn't great as you can hear everything being said and you are asked why you need the appointment. As most appointments are now booked by phone rather than at reception it's probably not such an issue but I was very aware that people could hear everything I was saying.