Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


Diagnosed over the phone

I called the surgery but I was diagnosed over the phone. If I had been seen in person and had a full examination it would've led to a correct diagnosis and prevented an emergency A&E admission. The old system of waiting for an appointment was much better.