Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Bildeston Health Centre


Good

I called last week but was told there were no appointments with a GP so spoke to a nurse instead. They felt that the issue wasn't urgent so booked me an appointment to see my GP today. I would prefer the open surgery format as you could just come down and wait to be seen. It would also be nice if patients were told when appointments were running behind, either on the check in screen or in the waiting room.