Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


Very good

Very prompt service. I called at 10am had a call back from a doctor at 11am and was seen at 5pm the same day. When it works like this it gives you confidence in the system and has put my mind at ease. I'm happy to talk on the phone about issues as not everything needs a face to face appointment. I do really like seeing the same GP as they have a better understanding of my history. The care navigators are very pleasant on the phone and the dispensary staff are so helpful and sort any issues out.