Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


Preferred the open surgery

I did prefer the open surgery and I find getting a face to face appointment more difficult now but I have had call backs when needed and the doctors and nurses are very good and explain things well. My last appointment which was arranged on the day I needed it wasn't with who I was expecting it to be with.