Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


Miss the face to face element

I preferred the open surgery format that was in place as I do find this more of a process to go through to get appointments and I miss the face to face element. It doesn't give me as much confidence in the diagnosis when I haven't actually been seen. Having said that the last time I spoke with a GP what they suggested did work. When you do need an appointment it can be days after talking to someone.