Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


Works well

Can get appointments whenever they are needed and the triage process works well so you don't have to come in for everything. Staff especially reception staff make you feel comfortable and if its more personal they take a sensitive approach and don't push for details which is lovely. It would be nice to have a better female balance of doctors but I'm confident in the treatment and care provided.