Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


A great surgery

It's a great surgery and although getting appointments is easy and no trouble it is different to how it used to be with the open surgery. One of the downsides is that you have to say what the issue is when speaking to reception which is difficult when it's more private. You should be able to say I'm not happy to explain.