Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


Staff great

A brilliant and efficient surgery where I get to see the same GP and they have a better understanding of my situation and I really trust what they say. They really listen to what I'm telling them and then discuss the next steps. I like the triage process with the phone call first, it works well and they know what you are coming in for when you arrive. All other staff at the surgery are great too, helpful and friendly.