Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


Friendly

Happy with how reception handle conversations as they are friendly and easy to talk to. Transport is difficult to arrange when offered on the day appointments and it means I do have to ask neighbours for help. I'm happy with staff and the nurses are lovely. Having phone calls do work for some things and I fully expected that to be offered today but it wasn't, I was given an appointment with a doctor.