Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


No problems at all

You do need to go through the triage system and it was a little easier when there was the open access but I can understand the reason for changing. I've seen the doctors occasionally but more often speak to them on the phone. Its generally quick to get to speak to someone, however, phone consultations can feel a little rushed and that they want you off the phone and I can come away thinking that I should've asked something else, but again I understand why it is necessary and feel that staff are under appreciated.