Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


Helpful staff

Everyone at the surgery is friendly and helpful. Everything is done efficiently and well and I really like the morning surgery session, it works well. You know where you are in the queue with the number system and if you want an appointment you can go in the afternoon, although it can be a bit of a wait to be seen or get an appointment as they are busy. It would be nice to have new content showing on the TV screen. Its also good that many community services are available from the surgery which mean you don't have to travel to the hospital.