Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


Get seen easily

I like that you can come down to the surgery and wait your turn to be seen by a doctor. Being able to choose between the morning session or afternoon appointments works well. Staff are friendly, helpful and pleasant. Mainly I get the information I need from staff and understand what is said.