Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


Helpful staff

It's ok, there are long waits to be seen in the morning session and it's got harder to get an afternoon appointment too. Staff are helpful and medical staff explain things well. They're on the ball and referrals to the hospital work well. I didn't know that hearing aid batteries were available from the surgery and this means I don't have to go to the hospital for them now.