Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


Working well

Generally everything has been working well for me with the triage process but I would like a return to the open surgery we used to have as I believe it is a better system but can understand it's not possible at the moment. I would've liked health checks to continue through the pandemic as I feel my husband who has family history would have benefited. I've managed to get all my prescriptions when needed and the system in place works well and means you don't have to go inside the building.