Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


Check ups by phone don't always work

The way in which some check ups are done over the phone really doesn't work and it feels a bit of a tick box exercise. How can checks on lungs be done over the phone when previously the chest was listened to, this hasn't been done since the start of covid. For general appointments the triage system has worked well for me when I needed antibiotics but it doesn't suit all situations. Picking up prescriptions from outside the building works well and I do feel that I would get to see a doctor if I really needed to.