Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Bildeston Health Centre


Helpful on the phone

Very helpful on the phone when you call and the triage system has worked well, although my husband was given antibiotics for something that wasn't an infection. At the end of the treatment when nothing had improved he was offered a face to face appointment with the doctor and a true diagnosis was given, its important to be able to get to see someone as phone consultations don't suit every situation. Using econsult where I uploaded a photo and was given an appointment was very good and easy to do. I like that you are told when the doctor will be calling (AM or PM) so at least you know where you stand. The treatment and care given is always very good.