Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


Staff are great

The change to the appointment system from an open surgery to a triage system is different but I've had phone consultations and sent pictures in and this has worked really well. Having said that I would still like to see a return to an open surgery as it was so great to have. Staff are caring and supportive and have been great over the last year.