Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bildeston Health Centre


Fine at the moment

It's fine at the moment as been able to get face to face appointments when they've been needed so from my perspective it works well. I tend to use the online system now for my results as I found I had to wait for a GP to call me back, which could be a while, as the receptionists are unable to tell you your results.