Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bluebird Lodge


Good level of care until you leave.

(My parents) care had been good until they were waiting to leave, they were taken out of room and put in a room which they reckoned resembled a store room. Considering they had just had a hip op they have been left in a wheelchair for 4 hrs, they're cold and bored and their hip is working. Food also left a lot to be desired, they commented numerous times how awful food was and how hungry they were....we've had to take in crisps and cakes to fill them up.