Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bluebird Lodge


Warm and friendly

I have only praise for the physiotherapist who has been working with my daughter. She has given her self confidence back and also worked with her to get her mobility back. The physio has been patient and kind. I can't thank her enough. All the staff at Blue Bird Lodge were friendly and helpful. It has a lovely warm and friendly atmosphere.