Incorrect dosage of medication sent
Boots dispensed the incorrect dosage of medication for an elderly, vulnerable patient. The GP had changed the dosage two weeks before the previous medication ran out, but the pharmacy did not update their system. As a result, the patient took the wrong dosage for two weeks, leading to alarmingly high blood pressure. A relative discovered the error, and Boots admitted their mistake but required a new prescription for the correct dosage. Despite contacting the health centre, the extra medication was not provided for two weeks. As the patient's carer, I had to call the doctor's surgery to get another prescription. This took some time as there where problems with the delivery of medication to the house. It was unclear if the medication was going to be delivered, collected or awaiting to be dispensed. Boots should have contacted the patient to resolve the issue promptly. This error could have had serious consequences and delayed the benefits of the correct dosage. We have also had issues with not receiving delivery medication, The delivery driver calls to say he is on his way, but does not turn up. My elderly parent has waited near the door for deliveries that do not arrive. This has resulted in her running out of medication. There is then a rush to collect more from the pharmacy. We still don't know what has happened to the medication which was not delivered.