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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Boots Pharmacy, Ipswich (Tavern St)


Never answer the phone

I called over 119 times over a week and the pharmacy never answered. It’s not the first time and not all my tablets haven been there and yet again. They are suppose to text when ready, haven’t been doing it. I’ve been getting delivered, but not done that either. They have got confused and given me one lot of old ones instead of my new tablets. I did get to a stage where I had 10days before running out, but now it’s two and I can’t. They are suppose to reorder each month and text, but nothing. Now it’s urgent cause only 2days left of one lot and I don’t know if they have even ordered them. Still not got through, am worried. Not been able to go out either.