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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Boots UK Limited, Felixstowe



Very impressed with the pharmacist

I went to the pharmacist to ask if they had something for cystitis and once I explained my symptoms he was concerned that I had something more than that, he advised me to call 111 which I did and they got me an appointment quickly it was at the weekend too and as a result they prescribed me antibiotic. The pharmacist was absolutely excellent in his advice and also for caring enough to say I might need something more.

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