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Original feedback for

Botesdale Health Centre


Rigid requirements

Mum moved to the practice and was told she needed to have photo identification to join the practice but she has no driving license or passport and when she raised this she was dismissed by the staff member. There must be other alternative options because lots of elderly don't have either of the requested documents. The doctor at the surgery though has been very supportive of mental health issues. Some of the reception staff are not always so approachable around these issues, making it difficult when they are the first people you have to tell about the problems you have.