Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Long wait on the phone

I've been 38 in the queue and waited an hour on the phone to speak to someone. I like the continuity with the doctors but it's not easy and can be very difficult if you're not online. My job doesn't allow me to call at the times the practice wants but I'm told that for non urgent issues that calling at those times is the only way to get an appointment. I've complained in the past but feel that the response has been that you can always leave.