Triage works well
I like the triage process, it works well and I use a mix of econsult and phone to contact the surgery. The support provided by the practice during a time of crisis has been very good and overall the staff are brilliant and I wouldn't change a thing. They provide care with respect and compassion. I've had a blood test this morning and I haven't had any problems getting the appointments. A covered waiting area outside would be a great addition especially for winter and queuing for medication. I do wonder whether one of the windows in the reception area could be opened up for patients to put prescriptions in to the dispensary rather than them having to go out of the building after an appointment and queuing to come back in again.