Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Botesdale Health Centre


Long wait on the phone

Getting medication is all fine, they are always ready on time but the phone are incredibly busy. I was 27th in line and waited 3/4hr to speak to reception and when I did get through there were no appointments available which is difficult. I've been offered call backs by a doctor but not always and I just find the process a little difficult, although the care provided is good.